Privacy Policy (Ambient Civil and Drainage)
Last updated: 17 January 2026
Ambient Civil and Drainage (“Ambient Civil”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information in line with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and share personal information when you:
- visit our website (ambientcivil.co.nz), or
- contact us to request a quote or ask about our services.
1) What personal information we collect
Information you provide to us
When you contact us (including via our website contact form), we may collect:
- your name
- phone number
- email address
- your message / enquiry details
- any other details you choose to include (e.g., project location, scope, timing, budget).
You can also contact us directly by phone or email, and we’ll collect the information you provide in those communications.
Information we collect automatically
When you use our website, we (and our service providers) may collect basic technical and usage information such as:
- IP address
- device type and browser
- pages viewed and time on site
- referral source (how you arrived on our site)
- cookies and similar technologies (see Section 6).
2) Why we collect it (how we use your information)
We use your personal information to:
- respond to your enquiry and provide quotes
- communicate with you about your project
- provide our services (civil works, drainage, demolition, etc.)
- improve our website, advertising, and customer experience
- meet legal, insurance, health & safety, and record-keeping obligations where applicable.
We do not sell your personal information.
3) Who we share it with
We may share personal information when it’s reasonably necessary to operate our business or deliver services, including with:
- our staff and internal team
- subcontractors and suppliers working on your project
- professional advisors/consultants (e.g., engineers, surveyors) if needed for the job
- IT and website service providers (hosting, security, email systems)
- analytics/advertising platforms (see Section 6).
We only share what’s needed for the purpose.
4) Storage and security
We take reasonable steps to protect personal information from loss, misuse, and unauthorised access or disclosure, using appropriate administrative and technical safeguards.
5) How long we keep information (retention)
We keep personal information only as long as necessary for:
- responding to enquiries and providing services
- project records and warranty/compliance requirements (if relevant)
- legal, accounting, or tax obligations.
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
6) Cookies, analytics, and advertising
Our website may use cookies and similar technologies for:
- website functionality and performance
- traffic measurement and understanding how visitors use the site
- marketing and conversion tracking (where enabled).
Google tools
We may use tools such as Google Analytics, Google Ads conversion tracking, and Google Tag Manager to measure performance and improve marketing effectiveness (similar to standard practice across comparable civil contractors).
You can manage cookies through your browser settings, and you can manage Google ad personalisation in Google’s ad settings.
7) reCAPTCHA (spam protection)
Our contact forms may be protected by Google reCAPTCHA. Google may collect information about your device and interactions to help prevent spam and abuse. The reCAPTCHA use is subject to Google’s Privacy Policy and Terms.
8) Overseas disclosures
Some of our service providers (e.g., website/analytics providers) may store or process information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure information is handled securely and appropriately.
9) Your rights (access and correction)
Under the Privacy Act 2020, you generally have the right to:
- request access to the personal information we hold about you, and
- request corrections if you believe it is inaccurate.
To make a request, contact us using the details in Section 11.
10) Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites. Please review their policies before providing them with personal information. (Example: our footer includes links to other external websites.)
11) Contact us (Privacy requests)
If you have questions about this Privacy Policy or want to request access/correction of your personal information, contact us:
Ambient Civil and Drainage
Email: quotes@ambientcivil.co.nz
Phone: +64 22 196 9021
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) for guidance or to make a complaint.
12) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the “Last updated” date revised.
